Stayfree Email
Useful Information
What is a POP box?
What is SMTP ?
Is there a size limit for email sent to my account?
Email Sending Limits
Do you have an SMTP (outgoing mail) server I can use?
Can I use my own SMTP server ?
What is the difference between POP3 and IMAP4 mail?
How can I protect myself from Internet Virus infections?
What is a POP box?
A POP (Post Office Protocol ) box is where email is stored before you collect it. At Heart Internet we prefer not to use the word POP box, but rather describe them as email boxes or email accounts.
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What is SMTP ?
SMTP stands for Simple Mail Transfer Protocol , a protocol for sending email messages between servers . Most email systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an email client using an email download protocol (usually either POP3 ).
In addition, SMTP is generally used to send messages from a mail client to a mail server . This is why you need to specify both the incoming mail ( POP3 ) server and the SMTP server when you configure your email application.
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Is there a size limit for email sent to my account?
No, there is no size limit for attachments or emails sent to your mailbox . However, each mailbox is limited to 250MBs in total. If you receive an email that is larger than 250MBs or you otherwise reach this limit, the new mail will be stored as normal but any subsequent new mail will eventually be bounced.
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Email Sending Limits
Below are the usage details for the various methods of using our systems to send email :-
Webmail: You are limited to 50 emails per day.
PC Software (such as Outlook ): There is no limit apart from a maximum of 100 recipients per message.
Distribution List: This can be used as many times as you like. Although it is limited to 2500 users per list.
Web Servers : Scripts running on the web servers are limited to 1000 emails per 12 hours.
We should like to take this opportunity to remind you that we have a zero tolerance policy on users sending unsolicited email , in the event that the systems deliberately used for this purpose, then we will be forced to suspend the user's account.
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Do you have an SMTP (outgoing mail) server I can use?
Yes, our outgoing mail server is called: mail.stayfree.co.uk
To use it you'll also need to tell email client that the outgoing mail server requires authentication, some may ask to specify the username and password for this - just enter the same as the incoming mail server login.
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Can I use my own SMTP server ?
Yes, in fact it's often better to use your ISPs outgoing mail server rather than Stayfree's because you are connected directly to them. Some ISPs will only allow you to use their own SMTP server .
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What is the difference between POP3 and IMAP4 mail?
You may have noticed that with your desktop client, and our webmail facility, you are given the option of accessing your mail through POP3 or IMAP4.
These are two different protocols . On your desktop client, POP3 is downloaded directly from the mail server onto your computer.
Your computer will store a "local copy" of the mail, and usually delete it from the server . You can create local folders on your computer to organise the mail, but you won't see these or your mail if you logged in using webmail.
Additionally, if you create folders to organise your mail in webmail, you won't be able to access these on your desktop client.
Mail will therefore only contribute towards the mailbox limits while it is left undownloaded in the inbox.
IMAP4, in contrast, is left on the server (where it will continue contributing towards your mailbox limit). If you create folders /organise your mail in your desktop client, you will see this update when you log in with the webmail client (and vice-versa). Similarily, when you mark a message as "read" in webmail, it will appear "read" in your desktop client.
If you're accessing your mail on several different computers, IMAP can therefore be useful. However, if you expect to receive high volumes of mail, or want to be able to access your mail offline, POP is the better option, as it will be downloaded and stay on your local computer.
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How can I protect myself from Internet Virus infections?
Heart Internet offers comprehensive email Anti Virus protection as an additional service. With this service all email which arrives at your domain name will be scanned on our servers , before it reaches you and any infected emails will be cleaned before you download them. Our Virus Definitions are automatically updated and so you can be assured of the greatest level of Anti Virus protection possible. The service can be added at any time by ordering it through your control panel and specifying the domain name you wish to have protected.
While Heart Internet always ensure the very highest quality of service at all times and ensure our Anti Virus products are fully up-to-date and always running, we are only able to protect customers whose emails are delivered through us using our Anti Virus services. That protection can not extend to any other email accounts customers may have with their ISP and other companies for which we have no access and no way to assist. Also certain Internet viruses known as " Worms " infect machines directly over the internet rather than via an email .
As a result, we would always recommend to customers that they protect their workstations and PC's with up-to-date Anti Virus software and run an Internet Firewall package on the systems to protect their computers from malicious traffic over the network. It is also important that customers remember to fully patch their workstations and PC's with Operating System updates and also with up-to-date Anti- Virus definitions on a routine basis to ensure that their computers are fully protected.
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