Stayfree Email
Why have my mail/ folders have disappeared from webmail?
Unable to login to the webmail with a file permissions error?
WebMail - Compose/Send Email
Sending Mail
Via your WebMail email account, you can send email to any active mailbox account on the Internet. With the powerful HTML -Editor feature (IE4/IE5 only) you can send stunning HTML emails , or, for compatibility (plain text message) use the plain-editor to send standard emails .
How to send email via WebMail
Login to your account.
Click Compose on the Navigation Bar
Fill in the header information:
To: Type in the recipient's email address, or select an email from your address book. For multiple recipients use commas (,) between addresses
Subject: Type in the subject of the message.
CC: Type in any additional recipient's email addresses. A copy of your email will be sent to them.
Compose your message in the large message area provided.
If required, click the attachment button to upload files for the outgoing email message.
Click the Send button to send the mail.
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WebMail - Address Book
Use the address book to store your friends, contacts or important addresses. You can reference back to addresses in the future, and compose email messages with selected emails from the address-book.
Click 'New Contact' to create a new entry in the address book. Enter the users details, and select submit to write the entry to the address book. You can modify/delete entry's in the address book by selecting the icons on the right.
On the main address book screen you can use the drop down box in the bottom right corner after the last contact to change from "Personal" (your contacts only you've added) to "Global" (all contacts added to webmail on this domain ), etc.
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WebMail - Modifying Settings
Use the "Settings" panel to modify the preferences of your email account. Tailor the email service to your needs, preferences include:
Account
Your email account login name
Displayed Name
Enter the Name that will appear on outgoing emails
Reply To
Specify a Reply-To address if different from your login name
Sort Email By
Emails displayed in the Email window can be sorted by
Default Font Style
Select your preferred font for the interface
Service Language
Choose your language
Inbox Refresh Rate
Select the number of minutes for the Inbox to refresh. You will be alerted of new mail with a sound.
Leave messages on Server
For external POP3 accounts only. Choose if you want to leave messages on the server .
Number of messages to Display
Select the number of email messages to display per screen
Select Time Zone
Specify your time zone in GMT format. All message dates will be formatted in the selected time zone.
Specify default mail-encoding
When sending outgoing emails specify the default encoding for the message content
Block images in email messages
Optionally select to block URL referenced images in messages. This is a common technique used by spammers to identify your email account.
Address Autocomplete
Enable email auto-completion when typing addresses in the email compose window
Message Popup
Select to use the message pop-ups when viewing emails in a folder
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WebMail - Spell Check Feature
Using the spell check you can review your message for spelling mistakes. If a word is not matched in the database , the page displays a list of words that are the suggested spelling. Choose a word from the list and click the 'Change' button. If the word is not in the list, you can enter your own in the field provided.
If a word is spelt correctly, and the page throws a spelling mistake, click 'Add Personal' for the word to be added to your own personal dictionary. To ignore a spelling mistake, click 'Ignore'.
The page will jump back to the compose window if there are no mistakes in your email .
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WebMail - Calendar
Here you can organise your work, add Tasks and Appointments to specific times and dates. To add an appointment, click on the appropriate time.
Time Line
This shows you what time things are due. The '00' and the '30' represent 9:00 and 9:30 respectively. Appointments before 9:30 will be shown in the '00' field, and after in the '30' field. When you Create an Appointment it can be set for any time in five (5) minute intervals, '00' and '30' are shown only as a guide.
Appointment
The Bell shows an Appointment. Appointments can be created by clicking on the appropriate time, set per half hour.
Month Selector
To View other Months, select "<<" for previous month, and ">>" for next Month.
This also shows your working Month. Today is shown in Red and you can go to an other day by clicking on the Date. Any appointments this is shown by them being in bold.
Tasks
A task is independent of time, You can not set a Calendar Task on a specific date. To add a task click the "Add" button in the Task box. To delete a Task, Select the task by clicking in the edit box and click in this. This task will be permanently deleted.
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Why have my mail/ folders have disappeared from webmail?
We offer two types of webmail (and desktop client) access - POP3 and IMAP4.
When you access your mail through POP3 on a desktop client, it is most often downloaded off the server onto your computer. If you don't want this to happen, many clients have an option to leave messages on the server , or you can consider using IMAP4.
If you create folders on your desktop client using POP3 , these won't be updated on webmail, as they are just created locally.
Additionally, you won't be able to access folders created in the POP3 mailbox in webmail when accessing through IMAP4, and vice-versa.
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Unable to login to the webmail with a file permissions error?
/var/www-atmail/webmail-n/ html /english/msg/login_mailautherror. html is not readable, please check file permission!
This error is usually caused by an inconsistency with the temporary files created by your web browser . Simply enter your web browser 's options menu and follow the instructions to clear the cache/temporary internet files and cookies .
With Firefox: Tools -> Clear Private Data...
With Internet Explorer: Tools -> Delete Browsing History...
That usually resolve the problem, but if it doesn't, please raise a ticket to our support team so they can investigate this in further detail.
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